Deliveries and Returns


Due to the anomalous situation (Covid-19) that we are all being affected by, TRIBOO asks for your understanding in the delay of deliveries. These reasons are external to TRIBOO and in this sense we ask that if you have any questions please contact us through info@triboo.pt, to see if together we can find another solution so that your delivery runs without external unforeseen.

In order to avoid inconveniences for you, given the situation we are experiencing, we have opted to make deliveries, personally, in the Lisbon area at no cost to you. We will contact you to validate this possibility with you. If you have a relative that lives in Lisbon and can pick up your order, we can deliver your order to you. Count on us to try to reach a good solution.

The order will be shipped within 15 working days after we receive your payment.


The Customer must follow the customs and import situation in his country. You must also settle any applicable duties.

Delays in customs are possible, and we ask you to contact the customs office in your country to validate the delay and verify what is causing the delay.

Unavailability of Articles

If the item(s) are unavailable for delivery after payment, TRIBOO will inform the Customer as soon as possible. Together, we will help you find another item that you like. If you do not like any of the options, we will refund your money.

Change of Address

A change of address request by the Customer will only be possible before the order is delivered to the carrier/CTT, otherwise it will depend on the carrier/CTT’s acceptance and availability.

Customer Absence at the Indicated Address

If the order is sent via CTT and if the Customer is unable to deliver the order to the requested destination, the order will be redirected to the nearest CTT post office, where it will remain for 5 (five) working days.

After these 5 (five) working days, if the Customer does not pick up the order at the nearest post office of the postal address indicated for delivery, the order will be forwarded to TRIBOO. The reshipment will only be made upon new payment of the shipping costs.

If the Customer does not wish to receive the order again, TRIBOO will refund the customer 60% of the total amount paid. The remaining 40% is for return postage and procedural costs. If you want the order to be sent again, the Customer will only pay the new shipping costs.

Delivery Verification

Upon receipt of the order, the Customer should immediately check the condition of the packaging.

It is assumed that the package has been delivered to the Customer by CTT in good conditions, unless the Customer indicates, upon receipt of the package, any damage or incidence on the ‘Proof of Delivery’ form provided by CTT delivery services. CTT will only accept claims for order damage if the original packaging is made available, so it is essential that the Customer retains the packaging.


Please always contact us before returning any item to the following e-mail address: info@triboo.pt. It is a way for us to get your feedback and improve in the future. The return should be done by courier/CTT, which will be the responsibility of the customer.

You can save on return shipping costs by delivering your order directly to Lisbon! Contact us to indicate the place of delivery.

We suggest that you return the item by registered mail and inform us of its Tracking number, provided by CTT. It makes it easier to track the return if necessary. Please include your contact information and if possible your order’s tracking number when returning the item. You must send the invoice along with the item.

The item can be exchanged for another size/model of the same or higher value. If the new item is customizable, please note that it may take slightly longer to deliver.

It will be the customer’s responsibility to pack the article for its return, so that the article arrives in the conditions in which it was received by the customer.

Return Timeout

For items that meet the exchange/return requirements, the customer may send their order within 14 days of receipt. Please send proof of shipping by carrier/CTT to info@triboo.pt.

This deadline is always extended to the next business day if the last day falls on a weekend or national holiday.

Conditions for Accepting Product Returns

Exchange/return will not be accepted for items under the following conditions:

  • custom
  • used (dirty, scratched, torn, damaged, etc)
  • returned items lost
  • incomplete packaging (missing items)
  • returned items with more damage than reported at time of return request

Customer Refunds

The amount will only be returned after TRIBOO’s confirmation of the above mentioned aspects.

TRIBOO will refund the customer the total amount paid.

If the customer wishes, TRIBOO can deliver a gift check to be used later.

The refund will be made by bank transfer.

In the situation where the customer chooses to exchange a product for one whose price is different from the original, TRIBOO will adjust the price (return or charge the price difference).

Please understand that if you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.

Orders that arrive damaged to the customer

Validate the condition of the packaging first.

If the order has been lost or if, upon receipt, you detect that the item is damaged, you must immediately inform TRIBOO and the carrier. To facilitate the complaint process, send photographs even before opening the package.

Any questions: info@triboo.pt.